If the ticket access platform (like Ticketmaster) doesn’t recognize your email address, don’t worry! This issue is often because you need to create an account instead of trying to sign in. Here’s what you need to do:
Step 1: Create an Account (Sign Up)
- Go to the ticket platform’s login page.
- Instead of entering your email and password to sign in, look for the "Sign Up" or "Create Account" option.
- Follow the steps to register your email address and create a password. Be sure to use the same email address where you received your ticket confirmation.
Step 2: Accept the Ticket Transfer (If Applicable)
If you can’t find your tickets on the platform, you might need to accept the ticket transfer first. Here’s how:
-
Check Your Email Inbox:
- Look for an email from the ticket platform, and don’t forget to check your spam or junk folders.
- The email will likely have a subject like "You’ve received tickets" or "Ticket Transfer Invitation."
-
Accept the Transfer:
- Open the email and click on the link provided to accept the ticket transfer.
- Alternatively, you may be able to accept the transfer directly on the ticket platform app. (Note: The procedure may vary slightly depending on the platform.)
-
Log In or Create an Account:
- Log in to the ticket platform using the same email address where the transfer email was sent.
- If prompted, create an account using this email address.
Important Notes
- Using the correct email address: Always use the email address you provided at the time of purchase or the one where you received the ticket confirmation/transfer email.
- Different platforms: The exact process may vary depending on the platform (e.g., Ticketmaster, AXS, Seatgeek). Follow the instructions provided in the email.
- If you don’t receive the SMS verification code: Refer to our SMS Verification Help Article for detailed instructions on resolving this issue.
By creating an account or accepting the ticket transfer, you should be able to access your tickets and enjoy the event without any issues. If you need further help, feel free to reach out to us!