I Can’t Access or I’m Receiving an Error Message on the Ticket Management Platform

If you experience difficulties accessing your account on the ticket management platform, such as browser errors or connection issues, here are some steps to help resolve them. These types of issues are usually related to the browser or the Internet connection. To try to resolve it, we suggest following these recommendations::

General Solutions

1. Change Your Internet Connection
   • If you are using your home WiFi network, try accessing using your mobile data or another WiFi network.
2. Clear Browsing Data
   • Clear your browsing history, cookies, and close all open windows or tabs of the platform in your browser.
3. Try Another Web Browser
   • Try accessing using a different browser (like Chrome, Firefox, or Opera) or use incognito/private mode by following these steps:
     • Right-click on the button to accept the ticket transfer and select the option to open in a new private/incognito tab.
     • Access the platform in this private/incognito mode.
4. Use Another Device
   • Try accessing from another mobile phone, computer, or tablet.
5. Disable Browser Extensions
   • Sometimes, extensions or automatic translators can interfere. Disable them from the browser settings and try again.
6. Disable VPN
   • Some VPN services can block access to certain websites due to security settings or geographic restrictions. Try disabling any VPN you are using and try accessing again.

You are Experiencing an Error When Trying to Log Into My Account

If you are experiencing a specific error when trying to access your account on the ticket management platform, check the following:

• Make sure you are using the correct email address associated with your account.
• Refer to the related article: The platform to access my event tickets doesn’t recognize my email address.

Still Having Issues?

If after following these steps the problem persists, we recommend contacting our technical support team. We will be happy to help you resolve any issue