The confirmation email you received at the time of purchase serves as proof of payment. It contains the main details of your order and can be used for administrative, accounting, or personal purposes.
Hellotickets acts as a technological intermediary platform between the customer and the ticket provider. For this reason, in most cases we cannot issue an invoice for the total amount of the purchase. In some cases, we can only issue an invoice corresponding to the applied handling fees.
When it is not possible to issue an invoice for the requested amount, we can provide you with a purchase receipt in the name of the person or company you specify. This document includes the details of your order and is usually valid for most administrative, accounting, or tax procedures.
In cases where an invoice for the handling fees is available, you will be able to download it directly from your customer area on our website.
If you are a company or self-employed and need an invoice for our service commissions with your tax details, please request it by filling out this form and including the following information:
- Company name
- Full billing address
- CIF / VAT Number / Tax identification number
Our team will review your request and will let you know if it is possible to issue the corresponding invoice or, alternatively, provide you with a purchase receipt.