To access tickets for an event, some platforms require you to verify your account via an SMS in addition to a validation email. If you are not receiving the verification SMS, here are some tips to help you resolve it:
General tips
- Correct number format: Make sure you have entered your number in the correct format, including the country prefix. For example, a Spanish number should be entered as +34 followed by the number (+34 6XX...). If your country does not appear in the dropdown menu, select “Other” and enter the number.
- Change device or operator: Try another mobile phone associated with a different telecom provider. Sometimes, telecom operators block certain SMS messages. If you are travelling, you can ask someone with a US or Canadian number to receive the SMS.
- Browse in incognito mode: Access the platform from a private window or incognito mode in your browser.
- Verify your number: Check that you have entered your phone number correctly, including the international prefix.
- Resend the code: Select the “Resend code” option on the verification screen.
- Give it time: Sometimes, the SMS can take a little while to arrive. Be patient and wait a few minutes.
Check your phone settings
For iOS (iPhone) users:
- Unblock contacts: Go to Settings > Phone > Call Blocking & Identification and check blocked numbers.
- Turn off unknown sender filter: Go to Settings > Messages and disable the "Filter Unknown Senders" option.
For Android users:
- Check the spam folder: In your messaging app, check if the message is in the spam or blocked folder.
- Messaging app settings: Make sure you do not have active filters that classify messages as spam.
Other additional solutions
- “Do Not Disturb” mode: Make sure you do not have "Do Not Disturb" mode enabled, as it could block SMS notifications.
- Enable roaming: If you are travelling, enable roaming and ensure mobile data is included in your plan.
- Restart your phone: Turn your phone off and on again, then request the code again.
- Refresh the screen: Refresh your device’s screen and request a new code.
Use of e-SIM:
If you are using an eSIM, you must temporarily disable it and activate the SIM corresponding to your country of origin. It is important to carry out this step while connected to a wifi network, otherwise you could incur high charges. Once the eSIM is disabled, you should receive the verification code.
Still having problems?
Click "Cancel" on the verification screen and select the option “Add my phone” to re-enter your number correctly.
If the problem continues, contact us so we can help you.