To access tickets for an event, some platforms require verifying your account via an SMS in addition to a validation email. If you do not receive the verification SMS, here are some tips to solve it:
General tips
- Correct number format: Make sure you have entered your number in the correct format, including the country code. For example, a Spanish number should be entered as +34 followed by the number (+34 6XX...). If your country does not appear in the dropdown menu, select “Other” and enter the number.
- Change device or operator: Try another mobile phone associated with a telecom provider. Sometimes, telecom operators block certain SMS messages. If you are travelling, you can ask someone with a US or Canada number to receive the SMS.
- Browse in incognito mode: Access the platform from a private window or from your browser's incognito mode.
- Verify your number: Check that you have correctly entered your phone number, including the international prefix.
- Resend the code: Select the “Resend code” option on the verification screen.
- Give it time: Sometimes, the SMS may take a little time to arrive. Be patient and wait a few minutes.
Check your phone settings
For iOS users (iPhone):
- Unblock contacts: Go to Settings > Phone > Call Blocking & Identification and check blocked numbers.
- Disable unknown sender filter: Go to Settings > Messages and disable the "Filter Unknown Senders" option.
For Android users:
- Check the spam folder: In your messaging app, check if the message is in the spam or blocked folder.
- Messaging app settings: Make sure you do not have active filters that classify messages as spam.
Other additional solutions
- “Do Not Disturb” mode: Make sure you do not have “Do Not Disturb” mode activated, as it could block SMS notifications.
- Enable roaming: If you are travelling, enable roaming and make sure mobile data is included in your plan.
- Restart your phone: Turn your phone off and on again, then request the code again.
- Refresh the screen: Refresh your device's screen and request a new code.
Use of e-SIM:
If you are using an eSIM, you must temporarily deactivate it and activate the SIM corresponding to your country of origin. It is important to perform this step while connected to a wifi network, as otherwise you could incur high charges. Once the eSIM is deactivated, you should receive the verification code.
Still having problems?
Click "Cancel" on the verification screen and select the option “Add my phone” to re-enter your number correctly.
If the problem persists, contact us so we can help you.