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I have not received my refund

If you paid by credit card, it is important to know that the refund will be reflected as a credit on your credit card statement, not directly in your bank account. You will see the refunded amount as a reduction in the total amount your bank will charge you, shown on your monthly statement.

For debit card payments, the refund will be reflected directly on your bank statement.

The time it takes for the refund to appear may vary depending on your bank or card issuer. For more details on this process, we recommend that you contact your bank or card issuer directly.

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