This depends on the specific experience booked. Please check the activity page of your reservation to know the exact cancellation conditions.
How to cancel your order from "My Account"
If your activity allows online cancellation, you can easily manage it from your account by following these steps:
- Go to our website and log in to My Account.
- Select the activity you wish to cancel.
- If the option is available, select Cancel reservation and follow the instructions.
If your activity does not allow cancellation from "My Account"
- If you are still within the cancellation period, but do not see the option to cancel in "My Account", please contact us so we can assist you with the process.
- If you have already exceeded the cancellation period, unfortunately, it will not be possible to modify or cancel the order.