The confirmation email you received at the time of purchase serves as proof of payment. It contains the main details of your order and can be used for administrative, accounting, or personal purposes.
Hellotickets acts as a technological intermediary platform between the customer and the ticket provider. For this reason, in most cases we cannot issue an invoice for the total amount of the purchase. In some cases, we can only issue an invoice corresponding to the applied management fees.
When it is not possible to issue an invoice for the requested amount, we can provide you with a purchase receipt in the name of the person or company you indicate. This document includes the details of your order and is usually valid for most administrative, accounting, or tax procedures.
In cases where an invoice for the management fees is available, you can download it directly from your customer area on our website.
If you are a company or self-employed and need an invoice for our service commissions with your tax details, please request it by completing this form and including the following information:
- Company name
- Full tax address
- CIF / VAT Number / Tax identification number
Our team will review your request and inform you if it is possible to issue the corresponding invoice or, alternatively, provide you with a purchase receipt.