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I have not received the refund

If you made the payment using a credit card, it is important to know that the refund will appear as a credit on your credit card statement, not directly in your bank account. You will see the refunded amount as a reduction in the total that your bank will charge you, shown on your monthly statement.

For payments made with a debit card, the refund will be reflected directly in the transaction summary of your bank account.

The time it takes for the refund to appear may vary depending on your bank or the card issuer. For more details about this process, we recommend contacting your bank or issuing entity directly.

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