To access event tickets, some platforms require users to verify their account by receiving an SMS and a validation email. If you don’t receive the verification SMS, here are some tips to solve the issue:
General Tips
- Ensure that your phone number is entered in the correct format, including the country code. For example, a French number should be formatted as +33 followed by the phone number (+33 4..). If your country does not show on the dropdown menu, select “Other” and then enter your phone number.
- Switch device or provider: Try using another phone associated with a different service provider. Sometimes, the telecom operator might block certain SMS messages. If you are traveling, you can also request assistance from someone with a U.S. or Canadian number to receive the SMS for you.
- Browse in incognito mode on your computer : Try accessing the platform from a private browsing window or incognito mode in your browser.
- Verify your number: Make sure you entered your phone number correctly, including the country code.
- Resend the code: Select the "Resend code" option on the verification screen.
- Patience: Sometimes, the SMS may take a few minutes to arrive. Wait a moment before.
Check your phone Settings
For iOS (iPhone) users:
- Unblock contacts: Go to Settings > Phone > Call Blocking & Identification and ensure the number is not blocked.
- Disable filtering unknown senders: Go to Settings > Messages and turn off the "Filter Unknown Senders" option.
For Android users:
- Check the spam folder: In your messaging app, look for a spam or blocked messages section.
- Check messaging app settings: Ensure there are no active filters classifying messages as spam.
Additional Solutions
- Do Not Disturb Mode: Ensure that "Do Not Disturb" mode is not enabled, as it might block SMS notifications.
- Enable roaming: If you are traveling, activate roaming and ensure mobile data is covered by your plan.
- Restart your device: Turn off and restart your phone, then request the code again.
- Refresh the screen: Refresh the verification screen and re-enter the received code.
Still having issues?
- Click Cancel on the verification screen and select the "Add my phone" option to re-enter your number correctly.
- If the problem persists, contact us for further assistance.